How your information is used and how to manage your privacy.
DreamCabs KMR Private Limited provides the DreamCabs Customer app, DreamCabs Driver app and related booking services. This policy explains how we use personal data across these services. Contact dreamcabs2025@gmail.com for privacy questions or requests.
We do not sell personal data or location records to advertisers or data brokers.
Account information includes your name, verified phone number, account identifier and any email address, profile photo, birth date or address you provide. We use it to maintain your account, check eligibility, communicate with you and provide rides. An email address and a saved account address are optional in customer profile completion.
Booking records include pickup and destination, route, trip times, seats, passenger details, ratings, payment method, transaction references, deposits, refunds and invoices. If you book for another person, we also receive the name and phone number you enter for that passenger. Give that person this privacy notice and obtain their permission before submitting their details.
Driver information includes vehicle and registration details, verification documents and their entered fields, approval status, earnings, wallet and subscription records. Where payout setup is used, we receive bank or UPI details and identity information such as PAN. These support verification, operation and settlement.
We receive emergency contact names and numbers that you choose to save, and information you send to support. Device model, operating system, app version, device identifiers and push tokens may be collected for login, account security, troubleshooting and notification delivery. Notification permission is separate from basic device information.
Customer app: with permission, we use location while the app is in use to help select pickups, find rides and check pickup status. Fixed-route pickup checks use foreground location. Keep the pickup screen open for fresh updates. You can enter or select a pickup manually; denying location may limit automatic pickup checks.
Driver app: after the in-app disclosure and your permission, DreamCabs collects and sends precise location while you are online or working on a ride, including in the background when the app is minimized or the screen is locked. We use it for nearby ride requests, pickup checks and live trip tracking visible to your passengers and DreamCabs administrators. Going offline stops dispatch tracking; an active ride can have its own tracking until it ends. Signing out stops all app location watchers.
Location records can include coordinates, timestamps, accuracy, speed and direction. You can revoke location permission in your device settings. Device settings, connectivity and battery restrictions can affect tracking; location and arrival estimates are not guarantees.
You can sign in without granting contacts, camera, photo-library or notification permission. We request location when a location feature needs it. Camera access is for taking photos; system file or photo pickers let you choose an existing image for upload. We do not need access to your entire photo library.
Contact selection is optional and helps you save an emergency contact; manual entry is available. We do not upload your entire address book. Push notifications provide ride and account updates. You can change these permissions in device settings. This release does not provide a voice-booking or audio-recording service.
Ride participants receive the information needed to coordinate a booking: names, contact phone numbers, pickup and destination details, and driver/vehicle information. Phone calls use the provided number; we do not promise call masking. If you share a trip link, anyone who receives the link may access the trip information it exposes until it expires or is revoked. Share links only with people you trust.
We use service providers for hosting, communications, mapping and payments. These include Google Maps/Places for map and place queries, MSG91 for SMS verification, Firebase Authentication where that login method is used, Firebase Cloud Messaging for push delivery and Razorpay for payment processing. Map providers receive relevant map/place requests; verification providers receive the details needed to verify a phone or account; messaging providers receive delivery tokens and notification content; payment providers receive the details needed to process payments. Our Reverb service carries live updates; using a Pusher-compatible client does not mean Pusher hosts those updates.
Providers may process information on infrastructure in India or other countries under their service arrangements. We require providers handling data for us to protect it consistently with this policy and use it for the contracted service. We may disclose relevant information when required by law, to resolve a dispute or to protect users from fraud or harm.
The in-app SOS sends an alert and available location/trip details to DreamCabs administrators. It does not automatically notify police or saved emergency contacts, and does not guarantee a response. Contact local emergency services directly for urgent assistance.
Our production API and live-update connections use HTTPS/TLS. Access to account and verification data is restricted through authentication and permissions; selected payout identity and account fields are encrypted by the backend. No service can guarantee absolute security.
Account, saved-contact, booking and location information is used while your account and service relationship remain active. Account deletion removes the account and its associated operational records and uploads through our deletion flow. Independent accounting and settlement records, payment-provider records and data needed for a legal obligation or unresolved dispute may be retained for the applicable required period. They are not used to reactivate your account. Contact us for the categories and retention requirements applicable to your request.
Deletion of a DreamCabs account does not recall messages already delivered to another person or erase records a payment provider must keep for its own obligations. Contact us to coordinate related provider-data requests and to understand any backup, financial or legal retention exception. We do not promise that every record is stored only in India or that all record types use one encryption algorithm.
In either app, open More and choose Delete account. Review the explanation and confirm. This deletes the DreamCabs account for that phone number, including both customer and driver access if they share the account. All account sessions are revoked. This cannot be undone; creating a new account does not restore deleted information. Account deletion does not itself request a ride refund or settle outstanding money; contact support about unresolved payments.
The app confirms success only after account deletion and the required upload/identity cleanup complete. If cleanup fails, it shows an error so you can retry or contact support. We do not use a separate deletion OTP or promise a scheduled 30-day purge in this flow.
You can also request deletion without installing or signing into the app: email dreamcabs2025@gmail.com with the subject Account Deletion Request, identify the customer/driver account and provide the registered phone number with country code. You do not need a registered email address. We will verify ownership through an accessible method before acting. Never send your password or an OTP by email. If you cannot access the registered number, tell support so an alternative verification method can be arranged.
Use the same contact to request access, correction, an explanation of retention, withdrawal of optional consent or help exercising applicable privacy rights. You can edit available profile fields and saved contacts in the app. For information that cannot be changed there, contact support. Requests requiring manual processing will receive an explanation of the next steps and expected completion time.
Accounts are intended for people aged 18 or older. A parent or authorized adult may book for an accompanied minor and is responsible for that booking. We do not offer independent child accounts. If you believe a child has registered, contact us to request review and removal of the account.
Privacy and grievance contact: DreamCabs KMR Private Limited, Legal & Compliance Cell, Kupwara Main Market / Transport Yard, Kupwara, Jammu & Kashmir, India 193222. Email: dreamcabs2025@gmail.com.
The version date identifies this notice. We will publish changes here and provide additional notice or request new consent where required. The same current policy is available on our website and within the apps.
