Privacy Policy

1. Introduction

DreamCabs KMR Pvt. Ltd. ("DreamCabs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shared mobility platform and related services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, email address, and phone number when you fill in our contact form or register.
• Trip and booking information such as pickup points, routes, and travel history.
• Payment information processed securely through our third-party payment partners (we do not store full card details).
• Location data (with your permission) to match rides and provide real-time tracking.
• Technical data such as device type, browser, IP address, and usage analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI-powered ride-matching and shared mobility Services.
• Match passengers and drivers, optimize routes, and enable voice booking.
• Process payments and send booking confirmations and receipts.
• Ensure safety, verify drivers, and enable safety features such as SOS and trip sharing.
• Respond to your enquiries and provide customer support.
• Comply with legal obligations and prevent fraud or misuse.

4. Sharing of Information

We may share your information with drivers and passengers to facilitate a ride, with trusted service providers (such as payment processors and mapping services), and with authorities where required by law. We do not sell your personal information to third parties.

5. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, understand how you use our website, and improve your experience. You can control cookies through your browser settings, though some features may not function properly if disabled.

6. Data Security

We implement appropriate technical and organizational measures, including encryption and access controls, to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Services and for legitimate business or legal purposes. When it is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DreamCabs KMR Pvt. Ltd.
Email: dreamcabs2025@gmail.com
Location: Kupwara, Jammu & Kashmir, India