Legally binding user agreement, passenger rights, driver standards, fare transparency, and refund policies for DreamCabs.
These terms govern the DreamCabs Customer app, DreamCabs Driver app and related services provided by DreamCabs KMR Private Limited. By using the service you agree to these terms. Our Privacy Policy describes how personal data is handled.
DreamCabs connects passengers with independent driver-partners for private, fixed-route and shuttle transport. Drivers operate their vehicles and are responsible for providing the booked transport safely and lawfully. These terms do not remove rights or responsibilities that applicable law makes mandatory.
You must be at least 18 years old to hold an account. Minors may travel when accompanied by a parent or authorized adult who books the ride. Provide accurate account and passenger details, protect your login codes and do not share your account. Obtain permission before providing another person's contact details.
Available routes, seats, vehicle types and service areas are shown in the app. Private fares may involve an offer and acceptance; fixed-route and shuttle bookings use the displayed route/seat price. Availability and estimated arrival times can change. Review the booking details and total before confirming or paying.
Use the payment methods shown for the booking. A cash ride may require an online booking deposit; the remaining amount is payable to the driver. The online deposit forms part of the fare, not a second fare. Review any displayed taxes, extra charges, tolls and parking obligations. Voice booking is not available in this release.
There is no universal three-minute free-cancellation window or flat cancellation fee across DreamCabs products. Review the cancellation information shown for your ride. Private cancellation may become unavailable when the driver is close to pickup or the ride has progressed beyond the cancellable stage.
Private and shuttle rides: where a customer cancellation is permitted before driver arrival, the cancellation charge is the configured percentage of the full fare, limited to the amount already paid online. The remaining online payment is refundable. After arrival or a customer no-show, the online payment may be forfeited. The online payment means the full fare for an online booking or the deposit for a cash booking.
Fixed-route seats: a permitted cancellation before the vehicle reaches your pickup is eligible for a refund of the online payment. After pickup arrival, boarding or a customer no-show, that payment is not refundable under the normal cancellation rules. Waiting/no-show windows depend on the route and city configuration.
When cancellation is caused by driver failure, the operator or the system, the applicable refund process returns the collected online payment for the affected booking. Refund requests can remain pending or require support if the payment provider fails. Any cash already paid to a driver requires separate resolution; the gateway cannot refund cash it did not collect.
Refunds are returned through the original payment process where supported. Bank/provider posting times vary; an approved or requested refund is not the same as money received. Contact dreamcabs2025@gmail.com with the booking ID for failed refunds, duplicate charges or service disputes. No instant wallet credit or fixed bank settlement time is guaranteed. These rules do not limit statutory remedies.
Wear seatbelts, follow safety instructions and treat passengers, drivers and staff respectfully. Harassment, violence, discrimination, fraud and driving under the influence are prohibited. Drivers must not operate when fatigued or unfit to drive.
SOS alerts DreamCabs administrators with available trip/location information. It does not automatically contact police or your saved emergency contacts, and delivery or response is not guaranteed. Contact local emergency services directly when urgent assistance is needed. Do not rely on the app as an emergency-response service.
Trip sharing depends on network and location availability. Share tracking links only with trusted people. We do not promise continuous monitoring of every ride or automatic enforcement of driver duty/rest periods.
Drivers must hold valid licences, vehicle permits, registration, insurance and other documents required for the service they operate. Submit accurate verification documents and keep them current. Follow traffic rules and agreed route stops, maintain a roadworthy vehicle and honor accepted bookings. Approval of an upload is not a substitute for complying with transport requirements.
Driver-partners operate independently. Applicable commission, wallet requirements and any paid plan are shown in the driver app. A plan may change the commission charged for transport bookings; review its price, duration, renewal setting and cancellation options before purchase. Turning off renewal does not itself refund a current plan or return a wallet balance. Contact support about a disputed charge or outstanding settlement.
Driver earnings and amounts due are recorded through the platform's settlement process. Do not assume that every digital fare is automatically paid to your bank each day. Check your settlement records and contact support for payout status. Account deletion does not waive money owed by either party.
Open More > Delete account in either app and confirm the stated scope. Deletion removes the shared DreamCabs account, including both customer and driver access for the same account. Review unresolved bookings, refunds and settlements before confirming; deletion does not itself cancel a ride through the refund process. Email dreamcabs2025@gmail.com to request deletion without the app or for help resolving an account issue.
Our Privacy Policy explains associated-data deletion, verification and retention exceptions. We may restrict access for fraud, unsafe conduct or violations of these terms, subject to applicable law. Contact support to dispute a restriction.
To the extent permitted by applicable law, DreamCabs is not liable for indirect, incidental, punitive or consequential loss arising from use of the platform. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
Weather, road closures, network failures, natural disasters and other events outside reasonable control can disrupt service. Contact support about an affected booking or any refund due.
These terms are governed by the laws of India. Disputes are subject to the competent courts in Jammu & Kashmir, subject to any mandatory jurisdiction or consumer-protection rights under applicable law. Contact support first so we can attempt to resolve the issue.
Support and grievance contact: DreamCabs KMR Private Limited, Legal & Compliance Cell, Kupwara Main Market / Transport Yard, Kupwara, Jammu & Kashmir, India 193222. Email dreamcabs2025@gmail.com. Include the booking ID where relevant and never disclose passwords or login OTPs.
We may update these terms. The current version is published on the website and in the apps; material changes will be communicated as required. Future features described elsewhere are not included in the service until they are available in the app.
